PLEASE NOTE THESE ITEMS:
Mahone’s Wallpaper Shop only accepts returns on damaged products or uncut fabric and wallpaper. All sales become final after 30 days. All returns (except damaged merchandise) with the manufacturer’s permission will be subject to a 25% to 30% restocking fee. The customer is responsible for shipping costs in both directions for all returns of undamaged merchandise
Damaged goods must be reported within the first 30 days of receiving the product to qualify for replacement or refund. Please open all packages and inspect your products once your order is delivered to you. Orders shipped or taken outside of the US are not eligible for returns.
Please email all return inquiries to [email protected] before returning any products and we will email you return instructions. All products are returned to manufacturers AFTER they have issued specific instructions.
Return policies depend on each manufacturer. Every manufacturer has their own policy, so we will check with them for their companies policies.
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- Cole & Sons does not accept returns on wallpaper unless damaged.
- Osbrone & Little does not accept returns unless damaged.
- Designers Guild does not accept returns unless damaged.
- Nina Campbell does not accept returns unless damaged.
- Robert Allen/Duralee does not accept returns unless a product is damaged.
- Greenhouse only accepts returns of 5 yard or more.
- Kravet only accepts returns of a minimum of 5 rolls or 5 yards.
- Phillip Jeffries does not accept returns on wallpaper unless damaged.
- Ralph Lauren does not accept returns unless damaged.
- Schumacher only accepts returns of a minimum of 6 yards or 6 rolls except for Ship Direct products. There is no return
- on Ship Direct products unless it is damaged.
- Scalamandre does not accept returns unless a product is damaged.
- York only accepts returns of a minimum of 2 rolls.
- Magnolia only accepts returns of a minimum of 8 yards.
- Quadrille does not accept returns unless a product is damaged.
- Graham & Brown does not accept returns on wallpaper unless damaged.
- Sandberg does not accept returns on wallpaper unless damaged.
- All manufacturers have a no-return policy on discontinued products unless the products is damaged.
- Samples are non-refundable.
EXCHANGES:
If the manufacturer has approved an exchange, you will be charged in full for the replacement and only refunded for the original order once it have been received and approved by the manufacturer. Exchanges need to be returned within 30 days of receiving a return label. Restocking and shipping fees may apply.
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